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Afraid of Making Phone Calls? - Tips to Overcome Phone Anxiety

About 2 min read

Phone Anxiety Is Normal

About 70% of young people prefer messaging over phone calls. Feeling anxious about calling is completely natural in the age of LINE and email. But some situations still require phone calls - hospital appointments, store inquiries, emergencies.

Prepare Before Calling

Write down your purpose, key information to share, and questions to ask. Decide your opening line in advance: "Excuse me, I'd like to make a reservation" or "I have a question about..."

Basic Call Flow

1. State your name. 2. Explain your purpose. 3. Answer their questions. 4. Confirm details. 5. Thank them and hang up.

Useful Phrases

"Sorry to bother you," "Could you repeat that?" and "Thank you, goodbye" cover most situations.

Reduce Anxiety

Stand while talking, smile (it changes your tone), speak slowly, and keep a pen and paper ready.

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Frequently Asked Questions

What if my mind goes blank during a call?

Write your talking points on a memo beforehand. If your mind goes blank, say 'Just a moment please' and check your notes. It's not rude at all.

How many times can I ask someone to repeat themselves?

As many times as you need. Politely saying 'Could you repeat that?' is always better than proceeding without understanding.

How can I practice making phone calls?

Start by calling family or friends to practice stating your purpose. Then try calling a store to ask about business hours, or make a restaurant reservation. Gradually increase the difficulty. Building small successes will steadily reduce your anxiety.

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