Answering: "Hello, this is [store name]." Asking who's calling: "May I ask who's calling?" When you can't understand: "Could you speak more slowly, please?" Transferring: "Please hold on a moment. Let me transfer you to someone who speaks English." If no English speaker is available: "I'm sorry, could you call back later or send an email?"
Read phone numbers digit by digit. Say "zero" or "oh" for 0. Dates: "May first." Times: "3 PM."
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Yes. Just say 'Please hold on a moment' and find someone who speaks English. Knowing this one phrase is enough to handle the situation calmly.
Say 'Could you speak more slowly, please?' Most people will slow down. If you still can't understand, ask them to send an email instead.
Not at all. Saying 'Could you spell your name, please?' is perfectly polite. The caller will appreciate your effort to get their name right.
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