Phone anxiety (telephonophobia) is a condition of intense anxiety or fear about making or receiving phone calls. While not a formal medical term, it is recognized as a symptom of social anxiety disorder. It is increasingly common among younger generations, with one survey finding that about 70% of people in their 20s consider themselves "bad at phone calls."
Multiple factors contribute to phone anxiety. First, the spread of text-based communication (LINE, email, chat) has reduced the experience of having phone conversations. Second, phone calls demand real-time, impromptu conversation, creating pressure about "not being able to speak well." Third, the inability to see the other person's facial expressions or body language creates uncertainty about their reactions. Fourth, there is resistance to having call content overheard by others in offices or public spaces. Open-plan offices in particular amplify tension through awareness of colleagues listening.
Phone anxiety can interfere with work. Cases have been reported of people procrastinating on calls to clients, being unable to answer ringing phones, and refusing transfers to departments with heavy phone duties. On the other hand, "phone harassment" - forcing phone calls when chat or email would suffice - is also recognized as problematic, and mutual consideration in choosing communication methods is needed.
A gradual approach is most effective for overcoming phone anxiety. Start by writing notes and preparing a script before calling. Then build confidence with short calls (confirming reservations, simple inquiries). Sending a chat message about the topic before calling also lowers the psychological barrier. Learning phone etiquette basics can build confidence that "I'm handling this correctly," which may reduce anxiety. In serious cases, cognitive behavioral therapy (CBT) is considered effective, and consulting a specialist is an option. Reviewing How to Handle Unknown Calls for decision criteria can help reduce one source of anxiety.