Why Phone Etiquette Matters
Unlike messaging, phone calls create impressions through voice alone. Polite speech makes you seem reliable; careless speech leaves a bad impression.
Making Calls
Call during business hours, avoid early morning/late night. State your name first, then your purpose concisely.
Receiving Calls
Answer within 3 rings. If longer, say "Sorry to keep you waiting." Answer in a clear, bright voice.
During the Call
Take notes, give verbal acknowledgments ("yes," "I see"), and say "Please hold" before putting someone on hold.
Ending Calls
Say "Thank you, goodbye" before hanging up. Let the senior person hang up first. Don't slam the phone.
Don'ts
No eating while talking, no calls on public transport, no speakerphone in public, don't interrupt.