Number overview
0800-919-4650 is a number reported as a scam call impersonating SoftBank. Recipients who actually checked with a SoftBank-operated store have confirmed that it is not a legitimate number.
Reported tactics
- The caller claims, "This is SoftBank," and disguises the call as a rate-plan review or new-service introduction
- Under the guise of confirming contract details, the caller extracts personal information (name, address, date of birth)
- The use of an 0800 number (toll-free for the caller) imitates a legitimate Free Dial
- The caller pressures with "you'll lose the discount if you don't sign up this month"
SoftBank warns on its official website to watch for suspicious calls. Genuine notices appear in the My SoftBank app or under announcements on the official website.
How to handle this call
Don't pick up
The best approach is not to answer unfamiliar 0800 numbers.
If you do answer
Don't share personal information or contract details. Say, "I'll check at a SoftBank shop directly," and hang up.
Where to report or get help
- SoftBank Customer Support: 157 (from SoftBank mobile)
- Consumer Hotline: 188