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Other nuisance callsHigh risk

0120-051-947 phone number information

Basic Information

Number Type
Free Dial (0120)

Number overview

0120-051-947 is reported as a phone number introducing itself as "Eisupport." Over the phone, the name is easily mistaken for "au Support," and the operator uses the confusion to pose as au's official desk and extract personal information.

Reported tactics

  • The caller introduces themselves as "Eisupport," which sounds like "au Support" over the phone
  • The caller poses as au's official desk to extract contract details and personal information
  • The pitch is disguised as a rate-plan review or new-service introduction

The operator is unrelated to au (KDDI). Genuine au communications can be verified through the My au app or the official website.

How to handle this call

Confirm the company name precisely

Even if it sounds like "au Support," ask for the exact company name. au's official line is 157 (from an au mobile).

Don't share personal information

Don't share contract details or personal information. If anything looks off, hang up and verify directly with au.

Where to report or get help

  • au Customer Center: 157 (from an au mobile)
  • Consumer Hotline: 188

Frequently Asked Questions

What kind of call is 0120-051-947?

It's a call from an operator introducing itself as "Eisupport." The name is easily confused with au Support and is used to extract personal information. Unrelated to au.

How can I verify a genuine au communication?

Verify through the My au app or the official website. The official inquiry line is 157 (from an au mobile).

View and post reviews for this number

Go to reviews for 0120-051-947

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