Number overview
0120-201-450 is a number reported as a sales call posing as Kansai Electric Power, asking, "We'd like to go over your bill details together because of rising electricity rates." It is not a legitimate Kansai Electric Power phone number.
Reported tactics
- The caller clearly says "This is Kansai Electric Power" (and repeats it even when asked to confirm whether the call is sales)
- The pitch: "Because of rising electricity rates, we'd like to go over your bill details with you"
- The caller tries to extract information from your meter-reading slip or bill (supply-point identification number, contract number)
- The collected information is then used to switch your electricity provider without your consent
Kansai Electric Power does not extract meter-reading slip details over the phone. Sharing your supply-point identification number with a third party can expose you to having your provider switched without consent.
How to handle this call
Don't share meter-slip details
Never share your supply-point identification number, contract number, or customer number. With these details, your electricity provider can be switched without your agreement.
Verifying with Kansai Electric Power
If anything looks off, verify directly through Kansai Electric Power's official line (0800-777-8810).
Where to report or get help
- Kansai Electric Power Customer Center: 0800-777-8810
- Consumer Hotline: 188
- METI Electricity and Gas Market Surveillance Commission: 03-3501-5725