FAX (facsimile) is a communication method for sending and receiving copies of documents and images to remote locations over phone lines. The sending side scans the original, transmits the image data via phone line, and the receiving side prints it. The G3 standard (ITU-T T.30) is standard, taking approximately 1 minute to send one A4 page.
Japan has an exceptionally high FAX usage rate globally. According to the Ministry of Internal Affairs' Communications Usage Trend Survey, corporate FAX ownership still exceeds 50%. Government offices, medical institutions, real estate, and law firms have FAX embedded in their workflows, making rapid elimination difficult. Behind this are Japan-specific factors including handwritten signature transmission, paper-based business practices, and ensuring document originality. During the COVID-19 pandemic, the use of FAX for health center infection reports was criticized, highlighting delays in digitalization.
Internet FAX (cloud FAX) services have also become widespread recently. Services like eFax and jFax enable sending and receiving FAX via email, eliminating the need for a FAX machine. Received faxes are saved as PDFs, contributing to paperless operations. FAX communication continues after the PSTN-to-IP migration, but in VoIP environments, voice codecs may not correctly transmit FAX signals, sometimes requiring T.38 protocol (FAX over IP) support. If FAX transmission errors occur frequently, checking whether the line has been converted to IP is the first troubleshooting step. Also review FAX number management in the business phone number guide.