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What to Do First When You Lose Your Smartphone

About 1 min read

Stay Calm and Follow These Steps

Step 1: Locate your phone using Find My iPhone (iCloud.com) or Find My Device (google.com/android/find). Step 2: Remotely lock it. Step 3: Call your carrier to suspend the line. Step 4: Change passwords for Google/Apple ID, LINE, SNS, and banking. Step 5: File a lost property report at the nearest police station.

Prepare in Advance

Always enable screen lock, turn on Find My Phone, set a SIM PIN, and back up data to the cloud.

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Frequently Asked Questions

Can I still use LINE if I suspend my phone line?

Suspending the line stops calls and SMS, but LINE messages may be accessible via Wi-Fi on another device. Prioritize changing your LINE password to prevent account hijacking.

What if I didn't have a screen lock set?

Immediately contact your carrier to suspend the line and change your Google/Apple ID password. Even without remote lock, you can remotely erase (factory reset) the device.

What should I do after finding my lost phone?

First, contact your carrier to reactivate the line. Then check for any unfamiliar apps and change your passwords again as a precaution. If there are signs the phone was tampered with, run a security scan or consider a factory reset.

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