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Reporting and Legal Action

Where to Get Help If You Think You've Been Scammed

About 2 min read

Emergency: Police (110)

Call immediately if you just sent money or the criminal is nearby. Banks may be able to stop the transfer.

Non-Emergency: Police Consultation (#9110)

For "I'm not sure if it's a scam" situations. Available weekdays 8:30-17:15.

Consumer Hotline (188)

For all consumer troubles including fake billing, aggressive sales calls, and contract disputes.

If You Sent Money

Contact your bank immediately. The Fraud Recovery Act may help recover funds from frozen criminal accounts.

If You Shared Personal Info

Credit card: call the card company to freeze it. Bank details: contact the bank. Passwords: change immediately.

For Teens Who Feel Embarrassed

Childline (0120-99-7777, free, under 18) and Children's Human Rights Hotline (0120-007-110, free) are available.

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Frequently Asked Questions

Can I consult even if I'm not sure it's a scam?

Absolutely. #9110 and 188 accept consultations even when you're unsure. Consulting doesn't obligate you to file a report.

Can I get my money back?

Under the Fraud Recovery Act, if the criminal's account is frozen with remaining balance, partial recovery is possible. Contact your bank immediately after the transfer - the sooner, the better.

What information should I provide when calling a consultation hotline?

Tell them the date and time of the suspicious call, the caller's number (if known), what was said, any personal information you shared (name, bank details, etc.), and if you transferred money, the destination and amount. You don't need everything - share what you can and the counselor will ask follow-up questions.

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